Refund policy

Returns and Cancellations Policy

These terms apply subject to any rights you have under applicable law.

Returns and exchanges

We do not accept change-of-mind returns or exchanges on booster boxes, packs or individual cards. For other unopened products, we accept exchange requests within 7 days of purchase, provided the item is in its original condition and accompanied by a receipt. Eligible items may be exchanged for another item or store credit. If there is a price difference, we will charge or credit the difference.

Refunds and store credit

For change-of-mind purchases, we do not offer refunds. Store credit is issued to the recipient’s account, is non-transferable and can be used only by the account holder. Shipping fees are not refundable for change-of-mind requests, and additional shipping fees may apply to exchanges. Nothing in this policy limits any statutory rights or remedies for defective, damaged or incorrectly supplied goods.

Order cancellations

For non-pre-order items, cancellation requests receive store credit rather than a change-of-mind refund. For pre-orders, refer to our pre-order page for cancellation instructions. A 7% processing fee applies to cancellations through a payment processor, subject to applicable law.

Damaged or incomplete products

If your order arrives damaged, email info@cosmicc.co.za within 24 hours of delivery so we can help promptly. If pieces or components are missing, contact us and we can help identify the publisher’s replacement-parts process. Manufacturer defects, including printing errors, damaged cards or missing cards from sealed products, may also be raised with the manufacturer. Contacting the publisher or manufacturer does not take away any rights or remedies you have against us under applicable law. Tears in outer plastic packaging alone are not generally treated as product damage.

Processing and changes

Please allow 1 to 3 business days for order processing before shipment. Delays may result from weather, customs, holidays or unexpected demand. We may notify you of quantity or price changes before dispatch. We may update this policy from time to time; changes do not remove rights arising from orders already placed.

Questions? Contact info@cosmicc.co.za.